Privacy Policy
This policy explains what personal information Essex Fireworks collects when you use our website or shop with us, why we collect it and how we look after it.
Who we are
Essex Fireworks is the data controller for the information described in this policy. You can contact us about privacy at Freddiepalmer_@hotmail.com or on 07969 178935.
What we collect
When you place an order: your name, email address, mobile number, delivery address and date of birth.
When you pay: payment is processed by our payment providers. We do not see or store your full card number.
When you contact us: the details you give in your message.
When you browse: basic technical information such as your device, browser and the pages you visit, collected through cookies.
Why we use it
To process and deliver your order, and to contact you about it.
To confirm you are 18 or over, as required by law for the sale of fireworks.
To answer questions and handle returns or complaints.
To keep the website secure and understand how it is used so we can improve it.
To send marketing emails, but only if you have opted in. You can unsubscribe at any time.
Legal basis
We process your information to perform our contract with you, to meet our legal obligations (including age verification and tax records), for our legitimate interests in running and improving the business, and with your consent for marketing.
Who we share it with
Our licensed courier, so they can deliver your order.
Payment providers, including card processors, Apple Pay and Klarna, to take payment.
Website hosting and email services that help us run the shop.
We never sell your personal information.
How long we keep it
Order records are kept for six years to meet tax and accounting rules. Marketing preferences are kept until you unsubscribe. Messages sent through the contact form are deleted after 12 months.
Cookies
We use essential cookies to keep your cart and age confirmation working. With your consent, we also use analytics cookies to understand how the site is used. You can change your cookie choices at any time in your browser settings.
Your rights
You have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to ask for a copy in a portable format.
To make a request, email Freddiepalmer_@hotmail.com. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.